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COOKIE POLICY

Last Updated: 12 August 2026

1. Introduction

This Cookie Policy explains how Nest Clinic ("we", "us", or "our"), located at 11 Newton Road, Urmston, uses cookies and similar technologies when you visit our website or use our online booking platform, Acuity Scheduling.

In line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), we believe in being completely transparent about how we collect and process data relating to you.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work efficiently, provide a smoother browsing experience, and send analytical information to the website owners.

Cookies can be "persistent" (remaining on your device until they expire or are manually deleted) or "session" cookies (which are deleted automatically as soon as you close your web browser).

3. How Nest Clinic Uses Cookies

Our website is hosted by Squarespace, and our appointment system is powered by Acuity Scheduling (a Squarespace company). Both platforms deploy cookies to ensure the website runs safely, efficiently, and reliably.

We categorise the cookies we use into three main groups:

A. Necessary (Essential) Cookies

These cookies are absolutely vital for the basic operation of our website and booking system. Without them, our website cannot function properly.

  • Purpose: They allow you to securely navigate our pages, load website elements rapidly, and complete your appointments through the embedded Acuity Scheduling calendar.

  • Booking Integrity: Acuity uses session cookies to remember your selected appointment type, chosen practitioner, and the time slot you picked as you move through the intake form to the secure payment screen.

  • Lawful Basis: Processing is necessary for the performance of a contract (to allow you to make a booking) and for our legitimate interest in providing a functional, secure website.

B. Functional (Preference) Cookies

These cookies allow our website to remember choices you make to provide a more personalised, smoother experience.

  • Purpose: They remember settings such as your preferred language, text sizing, or whether you have already acknowledged our cookie banner.

  • Lawful Basis: Legitimate interests.

C. Analytics and Performance Cookies

We use basic analytical tools provided by Squarespace to understand how visitors interact with Nest Clinic online.

  • Purpose: These cookies collect information anonymously. They tell us aggregate data such as how many people visit our site, what towns or regions they are browsing from, which pages are the most popular, and how much time is spent on our treatment descriptions. This data helps us improve our educational wellness content.

  • Lawful Basis: Explicit Consent. We will never deploy these tracking cookies on your device unless you actively opt-in via our cookie banner.

4. Third-Party Cookies

When you use our website, you may also encounter cookies deployed by trusted third-party services that integrate directly with Squarespace and Acuity:

  • Payment Processors (Stripe / Square / PayPal): When paying for a holistic package or consultation upfront, our secure payment gateways set operational cookies to prevent financial fraud and process transactions safely.

  • Maps & Media: If we embed a digital map to help you find 11 Newton Road in Urmston, or host a video showing our clinic rooms, those external platforms may place tracking pixels or cookies on your device.

5. How to Manage and Control Cookies

You have the complete right to decide whether to accept or reject non-essential cookies.

Our Cookie Banner

When you first load the Nest Clinic website, a pop-up banner will appear asking for your consent.

  • If you click "Accept", you permit us to use analytics and performance cookies.

  • If you click "Decline" or ignore the banner, we will exclusively deploy essential cookies, and no analytical tracking will take place.

Browser Settings

You can also adjust your web browser settings to block, delete, or disable cookies altogether. Every browser handles this differently:

  • Cookie settings in Google Chrome

  • Cookie settings in Apple Safari

  • Cookie settings in Microsoft Edge

  • Cookie settings in Mozilla Firefox

Please note: If you completely disable all cookies via your browser settings, you may find that certain parts of our website—specifically the Acuity online booking calendar—will fail to process appointments correctly.

6. Contact and Updates

We may update this Cookie Policy occasionally to reflect changes in the tools we use or updated UK legislation. The "Last Updated" date at the top of the page will show you when it was last modified.

If you have any questions regarding how we use cookies at our Urmston clinic, please reach out to us at: